ocukace
December 18, 2016, 9:58pm
1
Hi
I’m having issues with the uploader, it will not install.
I have installed Adboe AIR installer fine.
But when I try to install the uploader I get the following error.
Any idea how I can fix this? Have rebooted, removed AIR and reinstalled, didnt fix it.
ocukace
December 18, 2016, 9:58pm
2
I have downloaded the warecraftlog.air installer 10 times… all do the same.
Kihra
December 19, 2016, 1:17am
3
You have a corrupted Windows registry. Need to run Microsoft’s Fix-It utility (if on Windows 7 or lower), and then I think someone here recommended another one if on Windows 10.
ocukace
December 19, 2016, 8:10am
5
I have tried SFC /scannow and that found zero errors.
I have tried this also:
Ok so here’s how to manually fix your registery key (works with other apps that have installation problems, like my Mumble that was trying to install an older version than the installer I opened):
Access the RegEdit by openning the windows menu and typing “regedit.exe”.
Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products
Go down the list of keys and delete any that has a subkey “Product name” about Warcraftlogs or Adobe Air.
It didn’t help. I’m at my wits end.
Kihra
December 19, 2016, 8:53am
6
This error can also occur if your system clock is messed up and set to a time in the future. Maybe check that.
ocukace
December 19, 2016, 8:58am
7
My clock is set to update via the internet, so it is not set manually. I tried setting it manually also, and that hasn’t worked.
ocukace
December 20, 2016, 3:16pm
8
well i fixed it - well i didn’t but i found a work around, I created a new windows user account, installed on the new account and it installed it for all accounts.
Deleted the new account and it is now installed for my main account too