Problem with profile

Help is needed. For some reason, after recording logs: private or guild my character is not written to the database. In a personal character profile is empty, only the inscription: “At the request of this character’s owner, all parses involving this character have been hidden.”. If I manually search for the necessary braces, the complexity and the particular boss, I find my character but he appears under the name of Anonymous, and he is not clickable. For example,404 rank:[details=Summary][/details]

I assume this is due to the fact that I have changed nickname, but it was made more than 2 months ago … Anyway, who should I ask for help regarding this issue and what i need to do? Thank u.