Character name change, not appearing in rankings

A friend of mine recently changed their name, and since has not appeared in Rankings.
Their new name also cannot be found on fflogs in any capacity except through our logs.

This is the link to their old profile, which still links the lodestone to their character with the new name:

And here is their lodestone:

Here is a parse where they were there, but not appearing in rankings:

It appears to be working now :slight_smile: