So normally when you change a character name, it merges the two within your settings after syncing your bnet. This did not happen. Both my old character/name and new character/name do not show up under Battle.net Characters and Guilds or on sidebar visibility. if i type in my old name to search, it doesnt exist anymore, yet when i type in my new name, it still doesnt exist.
both raider io and wow armory are updated and showing my character exists.
i have already tried syncing my account again, removing my bnet and adding it back, hard logging out of both bnet and game and have hit update characters a dozen times.
can someone look into this please?