Issue with logs not showing on profile after name change

1

Hi there,

My warcraftlogs profile is messed up. I changed my mages name from Johalius to Johaliusmage, and then changed the name of my warlock to Johalius.

But the website didn’t see that update apparently, my profile at https://www.warcraftlogs.com/character/id/35477072 is still pointing to my mage.

The correct character is Johalius @ Area-52 US. Armory profile: https://worldofwarcraft.com/en-us/character/us/area-52/Johalius.

Could you please help me resolve this issue? Really worried right now - we had mythic raid last night and I had some really good parses but I don’t see them on my profile and am worried that I won’t ever see them because of this issue.

Your help is very much appreciated here

Thanks,
Tanner

2

And could my saved logging reports please be reapplied to my warlocks profile after it is fixed? So that my parse %s are visible. That would be awesome. Thanks again, in advance.

3

Send mail to support@warcraftlogs.com with this information. Thanks.

4

Hey Kihra,

Thanks for the quick response! Already sent, yesterday afternoon.

Best,
Tanner

5

Hey Kihra, I have yet to hear back from support. Can I expect an update soon?

6

Support is running about a week behind right now. Sorry, I’m the only one who can handle character merge issues like this, since they’re complicated, and I have a zillion support tickets at the moment.

7

Oh no :(((((