Can't update characters on warcraftlogs

Warcraft logs isn’t showing any of my characters, when trying to update the page starts loading but then nothing seems to happen. No characters show up. Under claimed characters nothing shows up either and updating doesn’t work. I disconnected and reconnected myself from Bnet but that won’t do the trick either.

My profile seems to be listed as alliance still, while I did a faction change a couple of weeks ago. During that change I also had to change my character name and now it appears to be stuck.

Please send mail to with this information. Thanks.