No dead character exists with that name/realm

Hi,I changed my character name,but all the logs got reset and didn’t transfer over to my new name.
How can I solve this problem? For example, to prove that my old character is dead

new name:日落沼澤/eso

old name:日落沼澤/迪喵

I just fixed this and I think it was by pressing ‘update’ on the old character page

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