Character Rankings not showing up on guild list

So this is my Hunter’s character page:

When you goto my guilds rankings:

My Hunter shows up at the bottom of the list in orange text, as if its a Druid, with none of my parse ranks. My characters name change a while back might be causing this confusion. When I changed my Hunter’s name from Coppersmith to Pinkmist I went and change my Druids name to Coppersmith. So maybe there is some cross referencing or something there? I don’t know.

Has anyone had a problem like this before? I tried submitting a support ticket over a month ago and I haven’t got a reply.

Thanks for any help if you can.

Does anyone moderate or run support on this website? I have been ignored for months by emailing support and get no reply here either.