Unable to search my character after name change

Ever since I had a name change a couple of months ago, no one can search me up on my actual log.
They found same name on same server, two of them but they are both empty and not me.
All logs uploaded fine but I am only able to see my log by logging in my account and click on myself.
Checked the setting are, I claimed my character. It updated automatically after I name changed.


Should be fixed.

Thank you for prompt reply, it is fixed