Ranking problem and all star point problem

Hi. I have the problem on this fight.(only Cruise Chaser) all other parse doing fine.
Where there is the rank is updated on this log (Rank 67 in total and Should be Rank 9 in healer catagory). But in other hand in the main ladder there is not showing any of my parses up at all.
So my total rank also downed by this problem. As it didnt count in for my all star point as well. On the main ladder i got only 364 points of all star. But in my profile i got 472 All star points.
I tried exporting/ re upload the log and any of them did not work. Even tho I’m the gold subscriber.

Please help so I could continue to supporting the community. Thank you.