Please update my allstar point

We’ve uploaded the logs , and the logs for all of the bosses were calculated and ranked properly, except for three (karathres,morogrim,vashj). it just says " - ", it doesn’t give any rank, not only for myself, l causing our overall rank to go down due to it not being calculated. It’s been 5 days and it still didn’t change.로크홀라/저는싸이코입니다

Same problem.
Please help.