Character still not found after like 3 weeks

Hey, i can’t find any character on Cho’Gall EU in my account settings. However, i see all of my Archimonde EU’s characters.

But, as you can see, my character has “valid” logs :
And we can find it through the search bar.

What should i do ? Updating characters is not working, i tried to desynchronize my account and synchronise it back but it didnt work.

Any tips ? Thanks