Cannot log in with the launcher

I don’t get an error message of any kind, the launcher just hangs on the loading step indefinitely when logging in. The loading indicator never stops spinning. I can log in to the site with zero issues.

I have reinstalled the launcher/air about 3 times now, and I have restarted my computer between each attempt.

I see a few similar issues but I don’t see any posted solutions to those issues.

Thank you.

Delete your %AppData%\Adobe\AIR\ELS subdirectory.