Character name + id Merge

Hello. My problem is as follows. My friend monk tank, cannot view his character logs UNLESS, instead of typing his name, he introduces the ID warcraftlogs gave to his char. Basically, searching him by name, gives his char name, 2 times, leading to the same link (no difference), which has no logs, no items, no nothing, though you can see his transmog so you know its him. To access his “true” char page, he needs to modify in the link instead from /character/eu/realm/character name to /character/id/xxxxxxxx.
Is there a way he can “merge” the name of his char with this ID that actually shows the logs?

Open a support ticket at and don’t forget to include the character name/server.