# Warcraftlogs.com isnt allowing me to update my characters **URL:** \ **Category:** Warcraft Logs\ **Created:** [June 13, 2018, 2:16am UTC](https://forums.combatlogforums.com/t/warcraftlogs-com-isnt-allowing-me-to-update-my-characters/6535 "2018-06-13T02:16:46Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![zeerek](https://avatars.discourse-cdn.com/v4/letter/z/bbce88/32.png) [@zeerek](https://forums.combatlogforums.com/u/zeerek)\ **Post date:** [June 13, 2018, 2:16am UTC](https://forums.combatlogforums.com/t/warcraftlogs-com-isnt-allowing-me-to-update-my-characters/6535/1 "2018-06-13T02:16:46Z")
Hello, I am trying to get a logs page going for my guild upon its launch, and I have transferred a character to a new server, however, my warcraftlogs profile page isn’t allowing me to update my characters, cant find the guild and when I took away WCL’s permissions from my Bnet page, and put them back, still no fix. I even created a brand new account to see if I can fix it, still nothing. ---
**Author:** ![zeerek](https://avatars.discourse-cdn.com/v4/letter/z/bbce88/32.png) [@zeerek](https://forums.combatlogforums.com/u/zeerek)\ **Post date:** [June 13, 2018, 2:19am UTC](https://forums.combatlogforums.com/t/warcraftlogs-com-isnt-allowing-me-to-update-my-characters/6535/2 "2018-06-13T02:19:42Z")
Update: using the link on the main page “No characters or guilds have been imported yet from [Battle.net](http://Battle.net). Click here to import your characters from [Battle.net](http://Battle.net), so that Warcraft Logs can discover what characters you own and what guilds you should belong to.” puts me back to the main page with this URL " [https://www.warcraftlogs.com/?access\_failed=true](https://www.warcraftlogs.com/?access_failed=true) " ---
**Author:** ![Tonguerot](https://avatars.discourse-cdn.com/v4/letter/t/cdc98d/32.png) [@Tonguerot](https://forums.combatlogforums.com/u/Tonguerot)\ **Post date:** [June 14, 2018, 12:07pm UTC](https://forums.combatlogforums.com/t/warcraftlogs-com-isnt-allowing-me-to-update-my-characters/6535/3 "2018-06-14T12:07:37Z")
We’re you able to make any progress on getting this resolved? I’m having the same issue. I unlinked, revoked the permissions from [Battle.net](http://Battle.net) account page, and re-linked it but its still not syncing and I am also getting the access\_failed=true. I opened a ticket with Bliz to see if there was something wrong on my account but they report all is well on their side. ---
**Author:** ![Kihra](https://yyz1.discourse-cdn.com/flex029/user_avatar/forums.combatlogforums.com/kihra/32/1116_2.png) [@Kihra](https://forums.combatlogforums.com/u/Kihra)\ **Post date:** [June 14, 2018, 3:00pm UTC](https://forums.combatlogforums.com/t/warcraftlogs-com-isnt-allowing-me-to-update-my-characters/6535/4 "2018-06-14T15:00:54Z")
Make sure you’re giving WCL permission to import your character profile. That box has to be checked. ---
**Author:** ![zeerek](https://avatars.discourse-cdn.com/v4/letter/z/bbce88/32.png) [@zeerek](https://forums.combatlogforums.com/u/zeerek)\ **Post date:** [June 14, 2018, 7:13pm UTC](https://forums.combatlogforums.com/t/warcraftlogs-com-isnt-allowing-me-to-update-my-characters/6535/5 "2018-06-14T19:13:33Z")
I have done both, and made sure I did it. ![account%20settingd](https://cdck-file-uploads-canada1.s3.dualstack.ca-central-1.amazonaws.com/flex029/uploads/combatlogforums/original/1X/4b038fd6dbe2021453d2be3160a27aca032b948f.jpg) ![permissions](https://cdck-file-uploads-canada1.s3.dualstack.ca-central-1.amazonaws.com/flex029/uploads/combatlogforums/original/1X/93b59230bdb321dc4ce8a795b3a2d7f86bf7ac37.jpg) here is my proof ---
**Author:** ![Tonguerot](https://avatars.discourse-cdn.com/v4/letter/t/cdc98d/32.png) [@Tonguerot](https://forums.combatlogforums.com/u/Tonguerot)\ **Post date:** [June 15, 2018, 3:29am UTC](https://forums.combatlogforums.com/t/warcraftlogs-com-isnt-allowing-me-to-update-my-characters/6535/6 "2018-06-15T03:29:35Z")
I have also enabled the permissions requested as well, and am still having the same error you are. it looks like we both are in the same stuck boat. ---
**Author:** ![Kihra](https://yyz1.discourse-cdn.com/flex029/user_avatar/forums.combatlogforums.com/kihra/32/1116_2.png) [@Kihra](https://forums.combatlogforums.com/u/Kihra)\ **Post date:** [June 15, 2018, 4:49pm UTC](https://forums.combatlogforums.com/t/warcraftlogs-com-isnt-allowing-me-to-update-my-characters/6535/7 "2018-06-15T16:49:32Z")
Try it on https:/beta.warcraftlogs.com … it has better error reporting, so might give us more of a clue what is going wrong. ---
**Author:** ![zeerek](https://avatars.discourse-cdn.com/v4/letter/z/bbce88/32.png) [@zeerek](https://forums.combatlogforums.com/u/zeerek)\ **Post date:** [June 15, 2018, 5:44pm UTC](https://forums.combatlogforums.com/t/warcraftlogs-com-isnt-allowing-me-to-update-my-characters/6535/8 "2018-06-15T17:44:49Z")
same effect, when I get this page (picture below) ![beta%20permissions](https://cdck-file-uploads-canada1.s3.dualstack.ca-central-1.amazonaws.com/flex029/uploads/combatlogforums/original/1X/d0a7daab387d12e9b92757f996b0535e823fb395.jpg) I get the URL " [https://us.battle.net/oauth/authorize?response\_type=code&client\_id=kwuy8gbg5v9putyc49x888ws6fm6j283&redirect\_uri=https%3A%2F%2Fbeta.warcraftlogs.com%2Fblizzard%2F&scope=wow.profile&state=US-characters](https://us.battle.net/oauth/authorize?response_type=code&client_id=kwuy8gbg5v9putyc49x888ws6fm6j283&redirect_uri=https%3A%2F%2Fbeta.warcraftlogs.com%2Fblizzard%2F&scope=wow.profile&state=US-characters) " and then I see this page ![beta%20crash](https://cdck-file-uploads-canada1.s3.dualstack.ca-central-1.amazonaws.com/flex029/uploads/combatlogforums/original/1X/78da44c82ebeb7298d21a224ff170ea622056bad.jpg) yes I filled out the form too. and Warcraftlogs(Beta) is now allowed on my Bnet page too ---
**Author:** ![Kihra](https://yyz1.discourse-cdn.com/flex029/user_avatar/forums.combatlogforums.com/kihra/32/1116_2.png) [@Kihra](https://forums.combatlogforums.com/u/Kihra)\ **Post date:** [June 15, 2018, 9:48pm UTC](https://forums.combatlogforums.com/t/warcraftlogs-com-isnt-allowing-me-to-update-my-characters/6535/9 "2018-06-15T21:48:57Z")
Hmm the authorization is failing, and Blizzard is refusing to issue an access token. I’m not sure why. ---
**Author:** ![zeerek](https://avatars.discourse-cdn.com/v4/letter/z/bbce88/32.png) [@zeerek](https://forums.combatlogforums.com/u/zeerek)\ **Post date:** [June 16, 2018, 9:56pm UTC](https://forums.combatlogforums.com/t/warcraftlogs-com-isnt-allowing-me-to-update-my-characters/6535/10 "2018-06-16T21:56:22Z")
is there anything I can do about it? im the future raid lead of my guild and I used to live log all the time, so if I cant update my toons…I truthfully am at a loss ---
**Author:** ![Kihra](https://yyz1.discourse-cdn.com/flex029/user_avatar/forums.combatlogforums.com/kihra/32/1116_2.png) [@Kihra](https://forums.combatlogforums.com/u/Kihra)\ **Post date:** [June 17, 2018, 3:20pm UTC](https://forums.combatlogforums.com/t/warcraftlogs-com-isnt-allowing-me-to-update-my-characters/6535/11 "2018-06-17T15:20:23Z")
What is your user name on the site? ---
**Author:** ![zeerek](https://avatars.discourse-cdn.com/v4/letter/z/bbce88/32.png) [@zeerek](https://forums.combatlogforums.com/u/zeerek)\ **Post date:** [June 18, 2018, 1:45am UTC](https://forums.combatlogforums.com/t/warcraftlogs-com-isnt-allowing-me-to-update-my-characters/6535/12 "2018-06-18T01:45:25Z")
Zeerek, same as here ---
**Author:** ![zeerek](https://avatars.discourse-cdn.com/v4/letter/z/bbce88/32.png) [@zeerek](https://forums.combatlogforums.com/u/zeerek)\ **Post date:** [June 24, 2018, 10:08pm UTC](https://forums.combatlogforums.com/t/warcraftlogs-com-isnt-allowing-me-to-update-my-characters/6535/13 "2018-06-24T22:08:01Z")
do you think anything can be done?? ---
**Author:** ![Tonguerot](https://avatars.discourse-cdn.com/v4/letter/t/cdc98d/32.png) [@Tonguerot](https://forums.combatlogforums.com/u/Tonguerot)\ **Post date:** [July 7, 2018, 7:16pm UTC](https://forums.combatlogforums.com/t/warcraftlogs-com-isnt-allowing-me-to-update-my-characters/6535/14 "2018-07-07T19:16:48Z")
Have you tried this again recently? I was having a similar problem but it was actually a problem on the blizzard side. They have resolved it and it is now working for me.