# Warcraft log uploader stuck in log in **URL:** \ **Category:** Warcraft Logs\ **Created:** [May 15, 2016, 5:19pm UTC](https://forums.combatlogforums.com/t/warcraft-log-uploader-stuck-in-log-in/468 "2016-05-15T17:19:49Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![Tynarius](https://avatars.discourse-cdn.com/v4/letter/t/edb3f5/32.png) [@Tynarius](https://forums.combatlogforums.com/u/Tynarius)\ **Post date:** [May 15, 2016, 5:19pm UTC](https://forums.combatlogforums.com/t/warcraft-log-uploader-stuck-in-log-in/468/1 "2016-05-15T17:19:49Z")
I put my account press log in and it stays that way all them time and never starts , both the uploader and adobe air are up to date been trying to find a solution but cant seem to find any i would appreciate the help with this. ---
**Author:** ![Irmo](https://avatars.discourse-cdn.com/v4/letter/i/b3f665/32.png) [@Irmo](https://forums.combatlogforums.com/u/Irmo)\ **Post date:** [May 18, 2016, 2:59pm UTC](https://forums.combatlogforums.com/t/warcraft-log-uploader-stuck-in-log-in/468/2 "2016-05-18T14:59:45Z")
I do have the same problem. When I press “Log in” it gets stuck in the login process and nothing happens. But it does check the login data. When entering a wrong password I get an error message. FYI: I’m using Win10 64 bit, reinstalled Adobe Air and Warcraft Uploader. Please help. ---
**Author:** ![Kihra](https://yyz1.discourse-cdn.com/flex029/user_avatar/forums.combatlogforums.com/kihra/32/1116_2.png) [@Kihra](https://forums.combatlogforums.com/u/Kihra)\ **Post date:** [May 18, 2016, 7:41pm UTC](https://forums.combatlogforums.com/t/warcraft-log-uploader-stuck-in-log-in/468/3 "2016-05-18T19:41:06Z")
You probably have a corrupted encrypted local store. You’ll want to delete the ELS directory… Adobe/AIR/ELS/ ---
**Author:** ![Irmo](https://avatars.discourse-cdn.com/v4/letter/i/b3f665/32.png) [@Irmo](https://forums.combatlogforums.com/u/Irmo)\ **Post date:** [May 18, 2016, 8:18pm UTC](https://forums.combatlogforums.com/t/warcraft-log-uploader-stuck-in-log-in/468/4 "2016-05-18T20:18:33Z")
That worked. Thank you! 🙂 ---
**Author:** ![Mogila](https://avatars.discourse-cdn.com/v4/letter/m/b782af/32.png) [@Mogila](https://forums.combatlogforums.com/u/Mogila)\ **Post date:** [September 22, 2016, 4:33pm UTC](https://forums.combatlogforums.com/t/warcraft-log-uploader-stuck-in-log-in/468/5 "2016-09-22T16:33:08Z")
Work , thank you very much. ---
**Author:** ![Isak](https://avatars.discourse-cdn.com/v4/letter/i/ac91a4/32.png) [@Isak](https://forums.combatlogforums.com/u/Isak)\ **Post date:** [September 29, 2016, 8:43am UTC](https://forums.combatlogforums.com/t/warcraft-log-uploader-stuck-in-log-in/468/6 "2016-09-29T08:43:00Z")
Hi, I have the same issue as the one describe here, except I can’t do the solution. There is no AIR in the Adobe directory in Program Files. There is also an “Adobe AIR” in the “Common Files” but there is only a folder with “Versions” and no ELS in it ☹ I try uninstalling Adobe AIR aswell as Warcraftlogs uploader but it doesn’t change anything. ---
**Author:** ![Kihra](https://yyz1.discourse-cdn.com/flex029/user_avatar/forums.combatlogforums.com/kihra/32/1116_2.png) [@Kihra](https://forums.combatlogforums.com/u/Kihra)\ **Post date:** [September 29, 2016, 3:59pm UTC](https://forums.combatlogforums.com/t/warcraft-log-uploader-stuck-in-log-in/468/7 "2016-09-29T15:59:16Z")
It’s in %AppData% not Program Files. ---
**Author:** ![Isak](https://avatars.discourse-cdn.com/v4/letter/i/ac91a4/32.png) [@Isak](https://forums.combatlogforums.com/u/Isak)\ **Post date:** [September 29, 2016, 4:10pm UTC](https://forums.combatlogforums.com/t/warcraft-log-uploader-stuck-in-log-in/468/8 "2016-09-29T16:10:18Z")
Indeed ! Thanks a lot for your quick reply ! 🙂 ---
**Author:** ![shimamizu](https://yyz1.discourse-cdn.com/flex029/user_avatar/forums.combatlogforums.com/shimamizu/32/422_2.png) [@shimamizu](https://forums.combatlogforums.com/u/shimamizu)\ **Post date:** [January 19, 2017, 4:50am UTC](https://forums.combatlogforums.com/t/warcraft-log-uploader-stuck-in-log-in/468/9 "2017-01-19T04:50:59Z")
If you’re on a Mac you want to go to Users -\> (your username) -\> Library -\> Application Support -\> Adobe -\> AIR and then delete the ELS folder in there. I just had this same problem. ---
**Author:** ![Jailbat](https://avatars.discourse-cdn.com/v4/letter/j/c37758/32.png) [@Jailbat](https://forums.combatlogforums.com/u/Jailbat)\ **Post date:** [March 24, 2017, 8:32am UTC](https://forums.combatlogforums.com/t/warcraft-log-uploader-stuck-in-log-in/468/10 "2017-03-24T08:32:00Z")
Hi, i’ve the same issue. I deleted the ELS folder but that didnt solve my problem. Any ideas ? ---
**Author:** ![charmlock](https://avatars.discourse-cdn.com/v4/letter/c/db5fbb/32.png) [@charmlock](https://forums.combatlogforums.com/u/charmlock)\ **Post date:** [April 20, 2017, 9:51am UTC](https://forums.combatlogforums.com/t/warcraft-log-uploader-stuck-in-log-in/468/11 "2017-04-20T09:51:12Z")
I have same issue and deleting ELS folder didnt help me. @Jailbat did u solve this? ---
**Author:** ![mqqtheone](https://avatars.discourse-cdn.com/v4/letter/m/ecd19e/32.png) [@mqqtheone](https://forums.combatlogforums.com/u/mqqtheone)\ **Post date:** [April 27, 2017, 5:40pm UTC](https://forums.combatlogforums.com/t/warcraft-log-uploader-stuck-in-log-in/468/12 "2017-04-27T17:40:54Z")
i have same problem, can’t login (but it’s checks login data), just stuck, clearing folder (AIR\ELS), reinstalling adobe air, warcraftlogs app - doesn’t help, any solutions? ---
**Author:** ![evennstar](https://avatars.discourse-cdn.com/v4/letter/e/f0a364/32.png) [@evennstar](https://forums.combatlogforums.com/u/evennstar)\ **Post date:** [November 29, 2017, 3:12pm UTC](https://forums.combatlogforums.com/t/warcraft-log-uploader-stuck-in-log-in/468/13 "2017-11-29T15:12:30Z")
Im having this issue, did anyone ever figure it out? ---
**Author:** ![Kihra](https://yyz1.discourse-cdn.com/flex029/user_avatar/forums.combatlogforums.com/kihra/32/1116_2.png) [@Kihra](https://forums.combatlogforums.com/u/Kihra)\ **Post date:** [November 29, 2017, 9:21pm UTC](https://forums.combatlogforums.com/t/warcraft-log-uploader-stuck-in-log-in/468/14 "2017-11-29T21:21:20Z")
Did you clear your %AppData%\Adobe AIR\ELS directory? Just remove it.