# Unable to update Warcraftlogs Uploader Error#5100

**URL:** <https://forums.combatlogforums.com/t/unable-to-update-warcraftlogs-uploader-error-5100/2442>\
**Category:** Warcraft Logs\
**Created:** [January 23, 2017, 8:50am UTC](https://forums.combatlogforums.com/t/unable-to-update-warcraftlogs-uploader-error-5100/2442 "2017-01-23T08:50:59Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Rochack](https://avatars.discourse-cdn.com/v4/letter/r/45deac/32.png) [@Rochack](https://forums.combatlogforums.com/u/Rochack)\
**Post date:** [January 23, 2017, 8:50am UTC](https://forums.combatlogforums.com/t/unable-to-update-warcraftlogs-uploader-error-5100/2442/1 "2017-01-23T08:50:59Z")

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When I try to update the uploader I keep getting this error:

An error occurred while updating the application. Try updating it again. If the problem persists, contact the application author.

Adobe Air has been updated.

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**Author:** ![Iippo82](https://avatars.discourse-cdn.com/v4/letter/i/b5ac83/32.png) [@Iippo82](https://forums.combatlogforums.com/u/Iippo82)\
**Post date:** [January 24, 2017, 7:18pm UTC](https://forums.combatlogforums.com/t/unable-to-update-warcraftlogs-uploader-error-5100/2442/2 "2017-01-24T19:18:13Z")

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Got same problem, already re-installed adobe air, but still uploader instanner gives that error #5100

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**Author:** ![Kihra](https://yyz1.discourse-cdn.com/flex029/user_avatar/forums.combatlogforums.com/kihra/32/1116_2.png) [@Kihra](https://forums.combatlogforums.com/u/Kihra)\
**Post date:** [January 24, 2017, 7:45pm UTC](https://forums.combatlogforums.com/t/unable-to-update-warcraftlogs-uploader-error-5100/2442/3 "2017-01-24T19:45:09Z")

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Make sure you’re installing with the right permissions. You might have installed the original as Admin, but the new one you aren’t Admin etc.

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**Author:** ![Iippo82](https://avatars.discourse-cdn.com/v4/letter/i/b5ac83/32.png) [@Iippo82](https://forums.combatlogforums.com/u/Iippo82)\
**Post date:** [January 24, 2017, 8:30pm UTC](https://forums.combatlogforums.com/t/unable-to-update-warcraftlogs-uploader-error-5100/2442/4 "2017-01-24T20:30:06Z")

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My account should be admin on windows, but it still failed, actually found [[Win10] FF Logs Uploader can not be installed (Err: 5100)](http://forums.combatlogforums.com/t/win10-ff-logs-uploader-can-not-be-installed-err-5100/1232/3) this after posting and following Schnitzel’s guide got success on installing.