# Unable to update or add characters

**URL:** <https://forums.combatlogforums.com/t/unable-to-update-or-add-characters/3987>\
**Category:** General\
**Created:** [August 2, 2017, 5:49am UTC](https://forums.combatlogforums.com/t/unable-to-update-or-add-characters/3987 "2017-08-02T05:49:38Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![pratzil](https://avatars.discourse-cdn.com/v4/letter/p/aeb1de/32.png) [@pratzil](https://forums.combatlogforums.com/u/pratzil)\
**Post date:** [August 2, 2017, 5:49am UTC](https://forums.combatlogforums.com/t/unable-to-update-or-add-characters/3987/1 "2017-08-02T05:49:39Z")

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i just get this new page ‘[https://www.warcraftlogs.com/?access\_failed=true](https://www.warcraftlogs.com/?access_failed=true)’ and no other message

i am unable to update any wow characters, i have tried removing and pairing my battletag a few times with no such luck.

please advise, thanks

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**Author:** ![Kihra](https://yyz1.discourse-cdn.com/flex029/user_avatar/forums.combatlogforums.com/kihra/32/1116_2.png) [@Kihra](https://forums.combatlogforums.com/u/Kihra)\
**Post date:** [August 2, 2017, 3:18pm UTC](https://forums.combatlogforums.com/t/unable-to-update-or-add-characters/3987/2 "2017-08-02T15:18:22Z")

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Don’t do it from a language-specific subdomain (like [fr.warcraftlogs.com](http://fr.warcraftlogs.com) or [de.warcraftlogs.com](http://de.warcraftlogs.com)).

Make sure you gave permission to WCL to see your characters back when you originally linked. If you didn’t, you need to go to your [battle.net](http://battle.net) pages, revoke WCL’s permissions, and do the process again.