# Unable to install fflog .air file
**URL:** https://forums.combatlogforums.com/t/unable-to-install-fflog-air-file/5204
**Category:** FF Logs
**Created:** [February 10, 2018, 2:53am UTC](https://forums.combatlogforums.com/t/unable-to-install-fflog-air-file/5204 "2018-02-10T02:53:49Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@kertain](https://forums.combatlogforums.com/u/kertain)
#### Post date: [February 10, 2018, 2:53am UTC](https://forums.combatlogforums.com/t/unable-to-install-fflog-air-file/5204/1 "2018-02-10T02:53:49Z")
So I have been troubleshooting this for over an hour at this point and need some help đ
I installed AIR no problem, rebooted but when I install the fflog application I get the generic error message:
âSorry and error has occurredâŚcould not be installedâŚect Error# 5001â.
I looked on this forum and others had similar issues and resolved it with a few methods, none worked for me.
The adobe air log file indicates that the installer 1) crashes when it tries to create a new folder under \program files x86\ .
So I changed the default path to a folder I specifically gave full permission to and it still to setup.
-I am full admin locally
-I made sure the folder I created admin and system had full control of.
-turned off virus scan
-turned of windows firewall
Here is the error message in the adobe air log:
[2018-02-09:20:49:53] Application Installer begin with version 28.0.0.127 on Windows 10 x86
[2018-02-09:20:49:53] Commandline is: âD:\xxx\Downloads\fflogs (1).airâ
[2018-02-09:20:49:53] Installed runtime (28.0.0.127) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2018-02-09:20:49:53] Unpackaging file:///D:/jeffm/Downloads/fflogs%20(1).air to C:\Users\jeffm\AppData\Local\Temp\flaDFF7.tmp
[2018-02-09:20:49:54] Application signature verified
[2018-02-09:20:49:54] Unpackaging/validation complete
[2018-02-09:20:49:54] No app located for appID âcom.ffl.logsâ and pubID ââ
[2018-02-09:20:49:59] Converting unpackaged application to a native installation package in C:\Users\xxx\AppData\Local\Temp\flaF554.tmp
[2018-02-09:20:49:59] Native installation package creation succeeded
[2018-02-09:20:49:59] Starting app installation to C:\Program Files (x86)\fflog. Installing app com.ffl.logs version 13.3 using the source file at file:///D:/xxx/Downloads/fflogs%20(1).air
[2018-02-09:20:49:59] Installing msi at C:\Usersx\xx\AppData\Local\Temp\flaF554.tmp\setup.msi with guid {D19793AE-F0B0-B35E-E053-5247930BFD1D}
[2018-02-09:20:50:00] Error occurred during msi install operation; beginning rollback: [ErrorEvent type=âerrorâ bubbles=false cancelable=false eventPhase=2 text=â1603â errorID=0]
[2018-02-09:20:50:00] Rolling back install of C:\Users\xxx\AppData\Local\Temp\flaF554.tmp\setup.msi
[2018-02-09:20:50:00] Rollback complete
[2018-02-09:20:50:00] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type=âerrorâ bubbles=false cancelable=false eventPhase=2 text=â1603â errorID=0]
[2018-02-09:20:50:00] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime âc:\Program Files (x86)\Common Filesâ -silent -logToStdout -url -location âC:\Program Files (x86)\fflogâ -desktopShortcut -programMenu file:///D:/xxx/Downloads/fflogs%20(1).air
[2018-02-09:20:50:00] Relaunching with elevation
[2018-02-09:20:50:00] Subprocess Elevated sub-installer failed (-1)
[2018-02-09:20:50:02] Application Installer end with exit code 7
If your curious here is the log when I try to install to the default file directory:
[2018-02-09:20:54:16] Application Installer begin with version 28.0.0.127 on Windows 10 x86
[2018-02-09:20:54:16] Commandline is: âD:\xxx\Downloads\fflogs (1).airâ
[2018-02-09:20:54:16] Installed runtime (28.0.0.127) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2018-02-09:20:54:16] Unpackaging file:///D:/xxx/Downloads/fflogs%20(1).air to C:\Users\xxx\AppData\Local\Temp\flaE32F.tmp
[2018-02-09:20:54:17] Application signature verified
[2018-02-09:20:54:17] Unpackaging/validation complete
[2018-02-09:20:54:17] No app located for appID âcom.ffl.logsâ and pubID ââ
[2018-02-09:20:54:19] Converting unpackaged application to a native installation package in C:\Users\xxx\AppData\Local\Temp\flaEC97.tmp
[2018-02-09:20:54:19] Native installation package creation succeeded
[2018-02-09:20:54:19] Starting app installation to C:\Program Files (x86). Installing app com.ffl.logs version 13.3 using the source file at file:///D:/xxx/Downloads/fflogs%20(1).air
[2018-02-09:20:54:19] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type=âerrorâ bubbles=false cancelable=false eventPhase=2 text=âUnhandled exception Error: Directory canât be written toâ errorID=5006]
[2018-02-09:20:54:19] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime âc:\Program Files (x86)\Common Filesâ -silent -logToStdout -url -location âC:\Program Files (x86)â -desktopShortcut -programMenu file:///D:/xxx/Downloads/fflogs%20(1).air
[2018-02-09:20:54:19] Relaunching with elevation
[2018-02-09:20:54:21] Subprocess Elevated sub-installer failed (-1)
[2018-02-09:20:54:22] Application Installer end with exit code 7
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### Author:  [@kertain](https://forums.combatlogforums.com/u/kertain)
#### Post date: [February 13, 2018, 8:01am UTC](https://forums.combatlogforums.com/t/unable-to-install-fflog-air-file/5204/2 "2018-02-13T08:01:13Z")
Can anyone help please?
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### Author:  [@Kihra](https://forums.combatlogforums.com/u/Kihra)
#### Post date: [February 13, 2018, 8:02am UTC](https://forums.combatlogforums.com/t/unable-to-install-fflog-air-file/5204/3 "2018-02-13T08:02:13Z")
> [@\[Win10\] FF Logs Uploader can not be installed (Err: 5100)](http://forums.combatlogforums.com/t/win10-ff-logs-uploader-can-not-be-installed-err-5100/1232/5):
>
> Oh great. Thatâs a problem since the anniversary edition. Cause I canât start the .air as administrator. Normaly it should work (and it worked right before the anniversary edition)⌠Now it works! Here is how I did it (Maybe there were other possibilities, but thatâs the fastest one Iâve found?): Open your console (cmd) as admin. Type: net user administrator /active:yes Switch to the ânewâ administrator user. Install fflogs.air Sign out the admin user, switch back to your âright oneâ. EnjâŚ
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### Author:  [@smahlt](https://forums.combatlogforums.com/u/smahlt)
#### Post date: [February 23, 2018, 5:44am UTC](https://forums.combatlogforums.com/t/unable-to-install-fflog-air-file/5204/4 "2018-02-23T05:44:18Z")
Has anyone figured out a better way to make this work? Itâs annoying having to create and then disable another admin account every time this gets an update.