# Unable to Import Characters from Battlenet

**URL:** <https://forums.combatlogforums.com/t/unable-to-import-characters-from-battlenet/479>\
**Category:** General\
**Created:** [May 18, 2016, 5:08pm UTC](https://forums.combatlogforums.com/t/unable-to-import-characters-from-battlenet/479 "2016-05-18T17:08:45Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![Kihra](https://yyz1.discourse-cdn.com/flex029/user_avatar/forums.combatlogforums.com/kihra/32/1116_2.png) [@Kihra](https://forums.combatlogforums.com/u/Kihra)\
**Post date:** [May 18, 2016, 7:44pm UTC](https://forums.combatlogforums.com/t/unable-to-import-characters-from-battlenet/479/2 "2016-05-18T19:44:31Z")

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First, unlink from [Battle.net](http://Battle.net) in Warcraft Logs. Then go to your [us.battle.net](http://us.battle.net) page and make sure your [Battle.net](http://Battle.net) account is verified. If it is not you’ll see an exclamation point with a padlock.

If the account is verified, select Manage Authorized Applications and revoke Warcraft Logs’ permissions. Then go through the linking process on WCL again and this time make sure you give WCL access to character profile information. All boxes need to be checked.

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