Log upload does not compute ranking after eu to na transfer / previous rankings lost



Before Saturday 4/13/2019 I was on Phoenix / Light (EU): https://www.fflogs.com/character/id/58095?mode=detailed&zone=25#boss=60&metric=dps&difficulty=100&partition=1&spec=Summoner

I moved to Faerie on Aether DC (NA) at that date.

I realized today, both profiles were empty. So I decided to claim again my character and now I think it’s messed up: https://www.fflogs.com/character/na/faerie/ayla%20nyx has a different character id (https://www.fflogs.com/character/id/12340237 vs https://www.fflogs.com/character/id/58095) on fflogs now. And even the “old” one lost every rankings.

Also I uploaded a run to test if it would show up but rankings are not even computed on it (and no queue) : https://www.fflogs.com/reports/3HD4p6RMB2ancNYk#fight=last&view=rankings

I think my transfer messed everything up for me, is there a fix possible?

Thanks in advance.