# Client does not login

**URL:** <https://forums.combatlogforums.com/t/client-does-not-login/15484>\
**Category:** Warcraft Logs\
**Created:** [March 12, 2024, 5:29pm UTC](https://forums.combatlogforums.com/t/client-does-not-login/15484 "2024-03-12T17:29:05Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![Michigras](https://avatars.discourse-cdn.com/v4/letter/m/f0a364/32.png) [@Michigras](https://forums.combatlogforums.com/u/Michigras)\
**Post date:** [March 12, 2024, 5:29pm UTC](https://forums.combatlogforums.com/t/client-does-not-login/15484/1 "2024-03-12T17:29:05Z")

</div>

This happened sometime ago after updating to 8.3.10. The loading indicator spins around endlessly. Now with 8.3.16 it shows an error message after some loading:

> Could not reach the site. Please try again later. If this problem persists, please reach out.

I can reach WCL, it’s not blocked. I haven’t changed anything I’m aware of. I’ve tried deleting the ELS dir, reinstalling etc. Nothing seems to work.

---

<div class="post-metadata">

**Author:** ![Stelis](https://avatars.discourse-cdn.com/v4/letter/s/22d042/32.png) [@Stelis](https://forums.combatlogforums.com/u/Stelis)\
**Post date:** [March 12, 2024, 5:47pm UTC](https://forums.combatlogforums.com/t/client-does-not-login/15484/2 "2024-03-12T17:47:50Z")

</div>

I wrote to support about the same issue, and they recommended trying a VPN. It works when connected to a VPN but not without it, so it seems to be an ISP issue which they can’t resolve on their side. Which is a bit annoying when wanting to live log.  
Maybe if enough people have the same issue they can figure out a common denominator and fix it.

---

<div class="post-metadata">

**Author:** ![Michigras](https://avatars.discourse-cdn.com/v4/letter/m/f0a364/32.png) [@Michigras](https://forums.combatlogforums.com/u/Michigras)\
**Post date:** [March 12, 2024, 6:02pm UTC](https://forums.combatlogforums.com/t/client-does-not-login/15484/3 "2024-03-12T18:02:05Z")

</div>

Where are you located? I’m in Cologne, Germany.

---

<div class="post-metadata">

**Author:** ![Michigras](https://avatars.discourse-cdn.com/v4/letter/m/f0a364/32.png) [@Michigras](https://forums.combatlogforums.com/u/Michigras)\
**Post date:** [March 13, 2024, 8:01am UTC](https://forums.combatlogforums.com/t/client-does-not-login/15484/4 "2024-03-13T08:01:08Z")

</div>

Now it works for me. Again: This was not something which occured just yesterday, else I wouldn’t have posted it. It had been like this for about two to three weeks.

---

<div class="post-metadata">

**Author:** ![Azrael](https://avatars.discourse-cdn.com/v4/letter/a/f6c823/32.png) [@Azrael](https://forums.combatlogforums.com/u/Azrael)\
**Post date:** [March 15, 2024, 9:53am UTC](https://forums.combatlogforums.com/t/client-does-not-login/15484/5 "2024-03-15T09:53:51Z")

</div>

Germany ISPs are having issues connecting to our servers, it’s off and on and also just affects certain users and not others.

I apologize as we don’t have a way to pinpoint the cause currently.

Feel free to send any issues to our support email always :).

Azrael.