Character missing in claimed section

I recently was forced into using wowlogs after my GM made it mandatory for all raiders in the guild I linked my account all my other characters appeared but for some reason, my main (TaeeRet - Doomhammer EU) did not appear on that selection maybe it had something to do with name change I did months back my paladin names were originally just Taee but I changed it after a lot bet

Is there something I can do to fix this? what I’m missing?

my gf had the same problem on her paladin. appearantly there is a problem with the blizzard api so that some names like with some letters. after i wrote a mail to the wowlogs support they fixed it for her within 48 hours

Send mail to with this information to get a ticket created… Thanks.