# Can't reinstall or update the uploader for three months now

**URL:** https://forums.combatlogforums.com/t/cant-reinstall-or-update-the-uploader-for-three-months-now/6694
**Category:** FF Logs
**Created:** [July 15, 2018, 5:12pm UTC](https://forums.combatlogforums.com/t/cant-reinstall-or-update-the-uploader-for-three-months-now/6694 "2018-07-15T17:12:58Z")
**Posts on this page:** 1
**Showing post:** 2

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### Author: ![Kihra](https://yyz1.discourse-cdn.com/flex029/user_avatar/forums.combatlogforums.com/kihra/32/1116_2.png) [@Kihra](https://forums.combatlogforums.com/u/Kihra)
#### Post date: [July 15, 2018, 5:21pm UTC](https://forums.combatlogforums.com/t/cant-reinstall-or-update-the-uploader-for-three-months-now/6694/2 "2018-07-15T17:21:03Z")

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> [@FF Logs Installation Error# 0](https://forums.combatlogforums.com/t/ff-logs-installation-error-0/3621/5):
>
> UPDATE WITH FIX: After failing to reinstall the update I checked the event viewer for the exact system error message. My error code was System Error 1612 which is a problem with the MSI installer package. [https://support.microsoft.com/en-gb/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed](https://support.microsoft.com/en-gb/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed) Download the Uninstall Trroubleshooter from the ms support link above and run it to uninstall FFlogs from the registry. Then simply download the latest version of FFlogs and instal…

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