# Can't download warcraft logs with adobe air? **URL:** \ **Category:** Warcraft Logs\ **Created:** [October 18, 2016, 2:56pm UTC](https://forums.combatlogforums.com/t/cant-download-warcraft-logs-with-adobe-air/1445 "2016-10-18T14:56:14Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Azshane](https://avatars.discourse-cdn.com/v4/letter/a/ac8455/32.png) [@Azshane](https://forums.combatlogforums.com/u/Azshane)\ **Post date:** [October 18, 2016, 2:56pm UTC](https://forums.combatlogforums.com/t/cant-download-warcraft-logs-with-adobe-air/1445/1 "2016-10-18T14:56:14Z")
Hi all, I just downloaded Adobe Air but whenever I try to download warcraft logs, it says the application could not be downloaded, try to contact the administrator of the product (or something like that…) (error #5100)… Any idea how to solve this? ---
**Author:** ![Ambrega](https://avatars.discourse-cdn.com/v4/letter/a/e9a140/32.png) [@Ambrega](https://forums.combatlogforums.com/u/Ambrega)\ **Post date:** [October 19, 2016, 6:27pm UTC](https://forums.combatlogforums.com/t/cant-download-warcraft-logs-with-adobe-air/1445/2 "2016-10-19T18:27:00Z")
I am having this problem as well. error #5100 ---
**Author:** ![Kihra](https://yyz1.discourse-cdn.com/flex029/user_avatar/forums.combatlogforums.com/kihra/32/1116_2.png) [@Kihra](https://forums.combatlogforums.com/u/Kihra)\ **Post date:** [October 19, 2016, 9:05pm UTC](https://forums.combatlogforums.com/t/cant-download-warcraft-logs-with-adobe-air/1445/3 "2016-10-19T21:05:20Z")
Usually this is a permissions problem, e.g., you’re trying to install from a non-administrator account or something. ---
**Author:** ![Nekrotic](https://avatars.discourse-cdn.com/v4/letter/n/53a042/32.png) [@Nekrotic](https://forums.combatlogforums.com/u/Nekrotic)\ **Post date:** [October 24, 2016, 8:01pm UTC](https://forums.combatlogforums.com/t/cant-download-warcraft-logs-with-adobe-air/1445/4 "2016-10-24T20:01:14Z")
Having Same problem error5100. Refuses to install ---
**Author:** ![Sylf](https://avatars.discourse-cdn.com/v4/letter/s/47e85d/32.png) [@Sylf](https://forums.combatlogforums.com/u/Sylf)\ **Post date:** [November 10, 2016, 12:11am UTC](https://forums.combatlogforums.com/t/cant-download-warcraft-logs-with-adobe-air/1445/5 "2016-11-10T00:11:02Z")
I had the same problem, you have to run warcraftlogs.air as admin or the install will fail. You can follow [this](http://www.howtogeek.com/howto/windows-vista/add-run-as-administrator-to-any-file-type-in-windows-vista/) on how to be actually able to run it as admin ---
**Author:** ![Sylf](https://avatars.discourse-cdn.com/v4/letter/s/47e85d/32.png) [@Sylf](https://forums.combatlogforums.com/u/Sylf)\ **Post date:** [November 10, 2016, 12:12am UTC](https://forums.combatlogforums.com/t/cant-download-warcraft-logs-with-adobe-air/1445/6 "2016-11-10T00:12:30Z")
Seems you can’t run it on win 10 even with an admin account ---
**Author:** ![Kihra](https://yyz1.discourse-cdn.com/flex029/user_avatar/forums.combatlogforums.com/kihra/32/1116_2.png) [@Kihra](https://forums.combatlogforums.com/u/Kihra)\ **Post date:** [November 10, 2016, 1:39am UTC](https://forums.combatlogforums.com/t/cant-download-warcraft-logs-with-adobe-air/1445/7 "2016-11-10T01:39:58Z")
Something is misconfigured on your system. Many many people use the uploader just fine on Windows 10. I don’t know much about 5100 other than that it’s not an AIR-specific issue. It signals some kind of permission misconfiguration or something like that. ---
**Author:** ![wenoweon](https://avatars.discourse-cdn.com/v4/letter/w/cab0a1/32.png) [@wenoweon](https://forums.combatlogforums.com/u/wenoweon)\ **Post date:** [November 16, 2016, 3:05am UTC](https://forums.combatlogforums.com/t/cant-download-warcraft-logs-with-adobe-air/1445/8 "2016-11-16T03:05:06Z")
The quickest and easiest way I found to fix this Error is… 1. Open Task Manager 2. Select “File” then “Run New Task” 3. Check the box “Create this task with administrative privileges” 4. Browse “warcraftlogs.air” in your computer (Remember to change the browse search to all files.)