# Cannot install the uploader?

**URL:** <https://forums.combatlogforums.com/t/cannot-install-the-uploader/2138>\
**Category:** General\
**Created:** [December 18, 2016, 9:58pm UTC](https://forums.combatlogforums.com/t/cannot-install-the-uploader/2138 "2016-12-18T21:58:07Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![ocukace](https://avatars.discourse-cdn.com/v4/letter/o/ecae2f/32.png) [@ocukace](https://forums.combatlogforums.com/u/ocukace)\
**Post date:** [December 18, 2016, 9:58pm UTC](https://forums.combatlogforums.com/t/cannot-install-the-uploader/2138/1 "2016-12-18T21:58:07Z")

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Hi

I’m having issues with the uploader, it will not install.

I have installed Adboe AIR installer fine.

But when I try to install the uploader I get the following error.

![](https://canada1.discourse-cdn.com/flex029/uploads/combatlogforums/original/1X/3b6c850c0da2c28edf7e0d030747852e91b6f24d.png)

Any idea how I can fix this? Have rebooted, removed AIR and reinstalled, didnt fix it.

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**Author:** ![ocukace](https://avatars.discourse-cdn.com/v4/letter/o/ecae2f/32.png) [@ocukace](https://forums.combatlogforums.com/u/ocukace)\
**Post date:** [December 18, 2016, 9:58pm UTC](https://forums.combatlogforums.com/t/cannot-install-the-uploader/2138/2 "2016-12-18T21:58:56Z")

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I have downloaded the warecraftlog.air installer 10 times… all do the same.

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**Author:** ![Kihra](https://yyz1.discourse-cdn.com/flex029/user_avatar/forums.combatlogforums.com/kihra/32/1116_2.png) [@Kihra](https://forums.combatlogforums.com/u/Kihra)\
**Post date:** [December 19, 2016, 1:17am UTC](https://forums.combatlogforums.com/t/cannot-install-the-uploader/2138/3 "2016-12-19T01:17:42Z")

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You have a corrupted Windows registry. Need to run Microsoft’s Fix-It utility (if on Windows 7 or lower), and then I think someone here recommended another one if on Windows 10.

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**Author:** ![ocukace](https://avatars.discourse-cdn.com/v4/letter/o/ecae2f/32.png) [@ocukace](https://forums.combatlogforums.com/u/ocukace)\
**Post date:** [December 19, 2016, 7:54am UTC](https://forums.combatlogforums.com/t/cannot-install-the-uploader/2138/4 "2016-12-19T07:54:44Z")

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I’m on windows 10.

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<div class="post-metadata">

**Author:** ![ocukace](https://avatars.discourse-cdn.com/v4/letter/o/ecae2f/32.png) [@ocukace](https://forums.combatlogforums.com/u/ocukace)\
**Post date:** [December 19, 2016, 8:10am UTC](https://forums.combatlogforums.com/t/cannot-install-the-uploader/2138/5 "2016-12-19T08:10:51Z")

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I have tried SFC /scannow and that found zero errors.

I have tried this also:

> [@Unable to install Warcraftlogs Uploader, Error #0](http://forums.combatlogforums.com/t/unable-to-install-warcraftlogs-uploader-error-0/522/6):
>
> Ok so here’s how to manually fix your registery key (works with other apps that have installation problems, like my Mumble that was trying to install an older version than the installer I opened): Access the RegEdit by openning the windows menu and typing “regedit.exe”. Navigate to HKEY\_LOCAL\_MACHINE\SOFTWARE\Classes\Installer\Products Go down the list of keys and delete any that has a subkey “Product name” about Warcraftlogs or Adobe Air.

It didn’t help. I’m at my wits end.

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**Author:** ![Kihra](https://yyz1.discourse-cdn.com/flex029/user_avatar/forums.combatlogforums.com/kihra/32/1116_2.png) [@Kihra](https://forums.combatlogforums.com/u/Kihra)\
**Post date:** [December 19, 2016, 8:53am UTC](https://forums.combatlogforums.com/t/cannot-install-the-uploader/2138/6 "2016-12-19T08:53:58Z")

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This error can also occur if your system clock is messed up and set to a time in the future. Maybe check that.

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<div class="post-metadata">

**Author:** ![ocukace](https://avatars.discourse-cdn.com/v4/letter/o/ecae2f/32.png) [@ocukace](https://forums.combatlogforums.com/u/ocukace)\
**Post date:** [December 19, 2016, 8:58am UTC](https://forums.combatlogforums.com/t/cannot-install-the-uploader/2138/7 "2016-12-19T08:58:29Z")

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My clock is set to update via the internet, so it is not set manually. I tried setting it manually also, and that hasn’t worked.

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**Author:** ![ocukace](https://avatars.discourse-cdn.com/v4/letter/o/ecae2f/32.png) [@ocukace](https://forums.combatlogforums.com/u/ocukace)\
**Post date:** [December 20, 2016, 3:16pm UTC](https://forums.combatlogforums.com/t/cannot-install-the-uploader/2138/8 "2016-12-20T15:16:44Z")

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well i fixed it - well i didn’t but i found a work around, I created a new windows user account, installed on the new account and it installed it for all accounts.

Deleted the new account and it is now installed for my main account too