Unable to install fflog .air file


#1

So I have been troubleshooting this for over an hour at this point and need some help :slight_smile:

I installed AIR no problem, rebooted but when I install the fflog application I get the generic error message:
“Sorry and error has occurred…could not be installed…ect Error# 5001”.

I looked on this forum and others had similar issues and resolved it with a few methods, none worked for me.

The adobe air log file indicates that the installer 1) crashes when it tries to create a new folder under \program files x86\ .
So I changed the default path to a folder I specifically gave full permission to and it still to setup.

-I am full admin locally
-I made sure the folder I created admin and system had full control of.
-turned off virus scan
-turned of windows firewall

Here is the error message in the adobe air log:

[2018-02-09:20:49:53] Application Installer begin with version 28.0.0.127 on Windows 10 x86
[2018-02-09:20:49:53] Commandline is: “D:\xxx\Downloads\fflogs (1).air”
[2018-02-09:20:49:53] Installed runtime (28.0.0.127) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2018-02-09:20:49:53] Unpackaging file:///D:/jeffm/Downloads/fflogs%20(1).air to C:\Users\jeffm\AppData\Local\Temp\flaDFF7.tmp
[2018-02-09:20:49:54] Application signature verified
[2018-02-09:20:49:54] Unpackaging/validation complete
[2018-02-09:20:49:54] No app located for appID ‘com.ffl.logs’ and pubID ‘’
[2018-02-09:20:49:59] Converting unpackaged application to a native installation package in C:\Users\xxx\AppData\Local\Temp\flaF554.tmp
[2018-02-09:20:49:59] Native installation package creation succeeded
[2018-02-09:20:49:59] Starting app installation to C:\Program Files (x86)\fflog. Installing app com.ffl.logs version 13.3 using the source file at file:///D:/xxx/Downloads/fflogs%20(1).air
[2018-02-09:20:49:59] Installing msi at C:\Usersx\xx\AppData\Local\Temp\flaF554.tmp\setup.msi with guid {D19793AE-F0B0-B35E-E053-5247930BFD1D}
[2018-02-09:20:50:00] Error occurred during msi install operation; beginning rollback: [ErrorEvent type=“error” bubbles=false cancelable=false eventPhase=2 text=“1603” errorID=0]
[2018-02-09:20:50:00] Rolling back install of C:\Users\xxx\AppData\Local\Temp\flaF554.tmp\setup.msi
[2018-02-09:20:50:00] Rollback complete
[2018-02-09:20:50:00] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type=“error” bubbles=false cancelable=false eventPhase=2 text=“1603” errorID=0]
[2018-02-09:20:50:00] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime “c:\Program Files (x86)\Common Files” -silent -logToStdout -url -location “C:\Program Files (x86)\fflog” -desktopShortcut -programMenu file:///D:/xxx/Downloads/fflogs%20(1).air
[2018-02-09:20:50:00] Relaunching with elevation
[2018-02-09:20:50:00] Subprocess Elevated sub-installer failed (-1)
[2018-02-09:20:50:02] Application Installer end with exit code 7

If your curious here is the log when I try to install to the default file directory:
[2018-02-09:20:54:16] Application Installer begin with version 28.0.0.127 on Windows 10 x86
[2018-02-09:20:54:16] Commandline is: “D:\xxx\Downloads\fflogs (1).air”
[2018-02-09:20:54:16] Installed runtime (28.0.0.127) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2018-02-09:20:54:16] Unpackaging file:///D:/xxx/Downloads/fflogs%20(1).air to C:\Users\xxx\AppData\Local\Temp\flaE32F.tmp
[2018-02-09:20:54:17] Application signature verified
[2018-02-09:20:54:17] Unpackaging/validation complete
[2018-02-09:20:54:17] No app located for appID ‘com.ffl.logs’ and pubID ‘’
[2018-02-09:20:54:19] Converting unpackaged application to a native installation package in C:\Users\xxx\AppData\Local\Temp\flaEC97.tmp
[2018-02-09:20:54:19] Native installation package creation succeeded
[2018-02-09:20:54:19] Starting app installation to C:\Program Files (x86). Installing app com.ffl.logs version 13.3 using the source file at file:///D:/xxx/Downloads/fflogs%20(1).air
[2018-02-09:20:54:19] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type=“error” bubbles=false cancelable=false eventPhase=2 text=“Unhandled exception Error: Directory can’t be written to” errorID=5006]
[2018-02-09:20:54:19] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime “c:\Program Files (x86)\Common Files” -silent -logToStdout -url -location “C:\Program Files (x86)” -desktopShortcut -programMenu file:///D:/xxx/Downloads/fflogs%20(1).air
[2018-02-09:20:54:19] Relaunching with elevation
[2018-02-09:20:54:21] Subprocess Elevated sub-installer failed (-1)
[2018-02-09:20:54:22] Application Installer end with exit code 7


#2

Can anyone help please?


#3