Ranking problem and all star point problem

Hi. I have the problem on this fight.(only Cruise Chaser) all other parse doing fine.
https://www.fflogs.com/reports/pJxWrq2zd6w8TNB7/
Where there is the rank is updated on this log (Rank 67 in total and Should be Rank 9 in healer catagory). But in other hand in the main ladder there is not showing any of my parses up at all.
https://www.fflogs.com/rankings/server/40/latest/#metric=dps&class=Healers&boss=36
So my total rank also downed by this problem. As it didnt count in for my all star point as well. On the main ladder i got only 364 points of all star. But in my profile i got 472 All star points.
I tried exporting/ re upload the log and any of them did not work. Even tho I’m the gold subscriber.

Please help so I could continue to supporting the community. Thank you.